Refund Policy
Shipping Policy – Rivayat Studio
At Rivayat Studio, we are committed to delivering your jewelry safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customized or made-to-order jewelry may require additional processing time.
Shipping Time
Estimated delivery times:
- Local Shipping (Pakistan): 3–7 business days
- International Shipping: 7–21 business days depending on destination and customs processing.
Please note that delivery times are estimates and may vary during peak seasons or due to unforeseen courier delays.
Shipping Charges
- Shipping charges are calculated at checkout based on your location and order size.
- We may offer free shipping promotions on selected orders or during special campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable) to monitor your shipment status.
International Duties & Taxes
For international orders:
- Customers are responsible for any customs duties, taxes, or import charges imposed by their country.
- Rivayat Studio is not responsible for delays caused by customs clearance.
Incorrect Address Information
Please ensure your shipping address is accurate before placing your order.
- We are not responsible for orders delivered to incorrect addresses provided by customers.
- If you notice an error, contact us immediately after placing your order.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit:
- Contact us within 48 hours of delivery (or expected delivery date).
- We will work with the shipping carrier to resolve the issue as quickly as possible.
Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Weather conditions
- Courier service interruptions
- Customs clearance
- High order volumes during sales or holidays
We appreciate your patience and understanding.
Contact Us
If you have any questions about shipping or your order, please contact us through your website contact page or customer support email.
Thank you for shopping with Rivayat Studio.
Refund & Return Policy – Rivayat Studio
At Rivayat Studio, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund and return policy below.
Returns Eligibility
You may request a return or exchange within 7 days of receiving your order if:
- The item received is damaged, defective, or incorrect.
- The jewelry is unused, unworn, and in its original packaging.
- Proof of purchase or order confirmation is provided.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized jewelry
- Sale or discounted items
- Items damaged due to misuse, improper handling, or normal wear and tear
For hygiene and safety reasons, certain accessories may also be non-returnable.
Refund Process
Once we receive and inspect the returned item:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be issued through the original payment method where applicable.
- Shipping charges are generally non-refundable unless the mistake was on our side.
Exchange Policy
We only replace items if they are:
- Defective
- Damaged during shipping
- Incorrectly delivered
Exchange requests must be made within 7 days of delivery.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was incorrect or defective.
- We recommend using a trackable shipping service for returns.
Damaged or Incorrect Orders
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery.
- Share clear photos of the item and packaging.
- Our team will review the issue and provide a resolution as quickly as possible.
Order Cancellation
Orders may only be canceled before they are shipped.
Once an order has been dispatched, it cannot be canceled and will fall under the return policy guidelines.
Contact Us
For refund, return, or exchange requests, please contact our customer support team through your website contact page or official email.
Thank you for choosing Rivayat Studio.