FAQs

Frequently Asked Questions (FAQs) – Rivayat Studio

1. What is Rivayat Studio?

Rivayat Studio is a jewelry brand offering stylish and elegant jewelry collections for both men and women. Our goal is to provide timeless designs with quality craftsmanship.

2. Do you offer jewelry for both men and women?

Yes, we offer a wide range of jewelry collections for both men and women, including rings, necklaces, bracelets, earrings, and more.

3. Are your products made with high-quality materials?

Yes, we carefully select quality materials to ensure durability, comfort, and elegant finishing in every piece.

4. Do you offer customized jewelry?

Yes, selected products can be customized. Custom order availability may vary depending on the design and product type.

5. How long does shipping take?

Estimated delivery times:

  • Pakistan: 3–7 business days
  • International orders: 7–21 business days

Delivery times may vary depending on location and courier services.

6. How can I track my order?

Once your order is shipped, you will receive a tracking number through email or SMS (if applicable).

7. What payment methods do you accept?

We may accept:

  • Credit/Debit Cards
  • Bank Transfers
  • Cash on Delivery (if available)
  • Other secure online payment methods

Available payment options will appear during checkout.

8. Can I cancel my order?

Orders can only be canceled before they are shipped. Once dispatched, cancellations are no longer possible.

9. What is your return and refund policy?

We accept returns for eligible items within the specified return period. Items must be unused and in original packaging. Customized and sale items are generally non-returnable.

Please refer to our Refund Policy page for complete details.

10. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos of the item and packaging. Our support team will assist you as quickly as possible.

11. Do you ship internationally?

Yes, Rivayat Studio ships to selected international locations. Shipping availability may vary by country.

12. How should I care for my jewelry?

To maintain the beauty of your jewelry:

  • Keep it away from water, perfumes, and chemicals
  • Store it in a dry place
  • Clean gently with a soft cloth after use

13. How can I contact customer support?

You can contact us through your website’s contact page, email, or social media channels for any questions or assistance.

14. Do you offer gift packaging?

Gift packaging availability may vary by product or promotion. Please check product details or contact support for confirmation.

15. Will sold-out products be restocked?

Some popular products may be restocked depending on demand and availability.Follow Rivayat Studio for updates on new arrivals and restocks.